Liverpool quietly suspend ties with 1xBet under pressure from government’s gambling body Liverpool FC

Liverpool quietly suspend ties with 1xBet under pressure from government’s gambling body Liverpool FC

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The player had complied with all document requests, but the casino did not immediately respond or unlock the account. Eventually, the player’s withdrawal was processed, but his account was closed without explanation. The player from South Korea faced continuous delays in verification and withdrawal processes by 1xbet after winning money from baccarat.

The player even posted one of the casino’s term and condition that stated the players from Germany were not allowed to play, but he was able to register and deposit money. The player made a few successful deposits and withdrawals during a two months period but after his last withdrawal request was made, his account was blocked. The casino asked him to send documents for verification but it was taking way longer than expected. The player from Canada had his account in the casino blocked due to accusations of opening multiple accounts.

They have lots of incredible gifts to give away, so make sure to check out their website for more information about what they have on offer. This website is using a security service to protect itself from online attacks. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The RTP on it is matching that of European Roulette (97.30%) which means that you give up nothing, but get to play a much more exciting variation of live roulette.

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Frog the gambler uses the latest technologies to identify, extract, and share value from betting markets on football matches across the globe. Thetopbookies.com is an informational web site and cannot be held accountable for any offers or any other content related mismatch. However, considering the recent form and overall squad strength, we reckon the hosts will have the upper hand in this match. Suzie Bates and Amelia Kerr are among the two most experienced batters in the top-order. They need to deliver big if the visitors are to stand any chance of winning this match. These are well-matched sides with a nice balance of experience and youth in the squads.

When compared to similar gaming sites, 1xBet overshadows most operators with an impressive live casino lobby, especially the TV games which not a lot of casinos can offer. The entire live dealer portfolio consists of around 100 games from 15+ different providers, creating incredible diversity and a plethora of gaming options. Authentic Gaming provides a highly realistic Live Roulette experience likely to appeal to low-rollers due to limits of €0.20-€50. The great thing about games broadcasted from brick-and-mortar venues is that you get to see players physically present at the casino placing bets on the very same table. 1xBet provides over a hundred different payment methods to deposit money depending on the users’ locale.

The player from France has requested a withdrawal five days ago. The player from Belarus submitted all the required documents, but the casino is asking to send them by post. The case, was successfully resolved, and the player passed through the verification process. The player’s self exclusion failed as she was able to open new accounts.

The Complaints Team had extended the response timer by 7 days, but the player did not respond within the given time frame. As a result, we were unable to investigate further and had to reject the complaint. The player from Pakistan had two accounts with 1xbet, which he had created unintentionally, one on his laptop and one on his mobile.

The player from Argentina had their account blocked by the casino, which is holding $550 in winnings, due to claims of having multiple accounts. The player from Brazil has not received a response from 1xbet for days regarding document verification needed for withdrawal. Despite sending several photos and reporting the issue via chat and phone, the situation remains unresolved after more than 7 business days. Since breaking into the sports betting scene back in 2011, 1xBet has established itself as a betting site of note. Licensed in Curacao, you can rest assured that the company is audited by a reputable gaming authority that ensures that the games are fair. You can find a long list of betting markets from all over the world along with casino games to enjoy.

1xBet accepts payments through various cryptocurrencies, most notably the Bitcoin. You’d have to get a dedicated currency wallet and purchase the currency beforehand. The value of that currency may also change at any time, so be sure to complete your transaction as soon as possible. Online casinos have been supportive of the cryptocurrency industry in the last few years.

Regardless of the license, the reputation of 1xBet is not all that stellar either. Get a personalized bonus from 1xbet on your birthday in the form of a free bet! Right after, you will be able to redeem it in the Promo section on the website. 1xBet offers betting on dozens of different sports, including major ones like football, horse racing, cricket, tennis, and e-sports.

New members get to choose between welcome offers fitting different gaming preferences and can then keep boosting their budgets multiple times per week. 1xBet leaves an impression of one trying a bit too hard to promote everything. The sportsbook section feels like the user is never alone with their favorite sport, as there always are various casinos and other online games peering at them. Diversity is not necessarily a bad thing, however, in this case, it may feel distracting if one is not particularly interested in such entertainment. During our testing, we had no trouble contacting support services and getting quick and precise answers. Having been asked questions from various website-related areas, support specialists were able to correctly identify and solve a problem, or to provide the necessary information.

The average limits at VIP blackjack and poker tables are between €500 and €2,500, while the stakes at a low-limit tables start at €0.10-€1.00. Blackjack tables featuring 7 seats have limits of €10-€5,000 while Unlimited Blackjack accepts wagers as low as €1. Thanks to Ezugi, one can also play Live Casino Hold’em for €0.50-€500 and standard Baccarat, Dragon Tiger, Super 6 and Knock Out Baccarat for €0.50-€5,000. If you like lottery-style games, try the developer’s Bet On Numbers or Live Keno. Important, 1xbet android and iOS versions are unavailable both at Google Play Store and App Store. To get the app, go directly to 1xBet website and download the installer.

The player from India tried to withdraw his winnings, but all withdrawal requests have been rejected. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player’s account got blocked and the balance was confiscated. Although the casino explained the situation, it was not able to provide us with the relevant evidence supporting its claims and decision. The regulator decided this case in favor of the casino, and we accept this final decision.

The player from Benin had encountered an issue with 1xbet where the account had been locked for almost a year. Despite having provided all requested documents, the player was unable to send documents to Mexico as requested by the casino due to limitations of the local postal service. We had extended the timer for response by 7 days, but due to the lack of response from the player, we were unable to proceed with any further investigation or provide potential solutions. The player from Benin had had his 1xbet account verified three times and had made several withdrawals.

Even after notarizing the documents, they were still unable to access their funds and only received automated responses from support. We had asked the player to forward us any documents they had already sent to the casino for further investigation. However, the player decided to close the case as the matter had been moved to Curaçao. Consequently, we had to reject the complaint due to the player’s decision. It had been 12 days without any resolution or clear reasoning for the freeze.

All of the sportsbooks and casinos on Bookies Bonuses are safe and secure, and if you want to find out more, feel free to get in touch. If you have been using NETELLER to send money and make online payments, then you know it is one of the sharpest tools in the shed. NETELLER is integrated with most sportsbook platforms and a safe bet when it comes to online betting.

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Despite having provided relevant screenshots multiple times, including a bank statement, and following up at length, the problem remained unresolved. We had requested additional evidence from the player, including a comprehensive bank statement, to investigate the issue further. However, due to the lack of response from the player, we had to reject the complaint.

The player was advised that the investigation will take 180 days. The player struggles to withdraw his balance due ongoing verification. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

The player from Morocco has been blocked and accused of providing falsified documents. After a verification process was complete, the player was successfuly verified and his winnings were paid. The player from the Philippines has been waiting for a withdrawal for less than two weeks.

Make sure you’re signed up to receive sports offers, and then it’s a matter of making a qualified deposit with an accepted payment method. It’s an easy way to double your bankroll, and how much you start with is flexible – just remember that the maximum you can claim in bonus funds is up to €/$100. New punters at 1xBet can claim a 100% match bonus up to €100 or currency equivalent, as soon as they register and make their first deposit of at least €1. The bonus amount is awarded automatically after the first deposit is completed and the punters provides all required account details. The wagering requirement for this bonus is 5 times the bonus amount.

The player acknowledged knowing another account holder, but denied any relationship. The casino maintained that the decision was fair and reasonable but initially provided no evidence. After reviewing the case and reaching out to the casino, we had received evidence supporting the casino’s claims of multiple accounts.

Our site not only covers the big stories but also provides opportunities to everyone to share their stories. Has a more opulent appearance than ordinary plastic and comes in a greater variety of hues and designs. It can be heavier, but it’s more resilient than regular plastic. Seek out robust and lightweight materials, such as memory plastic or nylon. When playing sports, look for glasses with a wraparound style for a snug fit.

We had contacted the casino on the player’s behalf to gather more information, but due to the issue likely being related to sports betting, we were unable to resolve the complaint. The player from Canada reported that his account with 1xBet had been closed and winnings significantly reduced after verification. Despite having provided the requested documents and selfies for verification, the casino alleged that he had multiple accounts, a claim the player refuted. After the player contacted the casino, it was revealed that he and his friend, who lived at the same address, had used the same payment method, which was against the casino’s rules. Consequently, the casino closed the player’s account and settled all bets with odds of 1. The remaining balance of 500 Canadian dollars was withdrawn by the player.

The player confirmed that he had played with the deposited funds, making it technically impossible for the casino to credit the bonus afterward. We communicated that we couldn’t compel the casino to credit any bonus and offered further assistance. However, the player expressed dissatisfaction and didn’t require further help. The player from Brazil had made three withdrawal requests on the 1xbet platform, which had remained unprocessed. Despite multiple contacts with the casino and assurances of resolution within 24 hours, the issue had persisted for five days.

The wagering requirements on the bonus are pretty low at only 5x, so meeting these is really doable. It is home to some of the most popular and reputable online platforms. It is popular amongst Kenyan bettors because it provides an exciting betting experience. This is a very strong area for the 1xBet eSports operation, and if you like a bookmaker with plenty of funding choice and some fair terms, this is going to be hard to beat.

Despite complying with the request, his documents were rejected, putting his nearly $2700 at risk. We attempted to assist the player and requested more information to clarify the situation. However, due to the player’s lack of response to our messages and questions, we were unable to proceed with the investigation or provide potential solutions. The player from Germany asked the casino to get self-excluded due to his gambling addiction.

Set up your new Neteller account and enjoy the numerous benefits and features this e-wallet offers. Bet365’s decision not to accept new Indian signups has shocked the Indian betting community. Bet365 recently communicated on the X social media platform (formerly known as Twitter) that they would no longer accept new signups from India. If you opt for the second option, they will answer within the next 24 hours. There’s also an open telephone line, if you need a more urgent response. The minimum deposit amount may vary, but with a wide range of methods it is as low as €1, which is rather handy.

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Despite having provided several requested verification documents, she had continued to receive the same message from 1xbet stating that more time was needed. The player had played aviator in the casino and some sports games, without accepting any bonuses. The casino had requested a PDF file from Perfect Money, which the player had stated was not provided by the service.

This option is provided that you have a wallet on your device that can handle the code for transferring money. You can use any withdrawal option, but 1xBet does recommend that you use the same option that you utilized in the initial deposit. You still have the freedom to work with whatever choice you want.

The player from Morocco was facing difficulties in withdrawing $4000 from 1xbet. Despite having successfully verified his identity, the casino accused him of using falsified documents and blocked his withdrawal attempt. The player stated that he had won the amount through sports betting, not casino games. Due to the fact that our forum only dealt with online casino complaints, we were unable to assist him further. However, we offered to provide him with a list of websites that might have been able to help with his sports betting issue. The player from Benin had had her 1xbet account locked for almost 10 months.

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There are tons of different sports for the avid sports bettor to take advantage of. Yes, Skrill is definitely the most popular ewallet in the world of sports betting. If you have been transferring money and making online purchases with Skrill, then you know it is a very sharp and discreet option. With Skrill, you keep your bank account safe and at the same time limit your gambling …

The casino closed the player’s account after he sent them his documents for verification.

The player from India is unable to deposit or withdraw money from their 1xbet account. Despite multiple attempts to contact support through various channels, they have received no response for over 24 hours. We’ve thoroughly reviewed 1xBet Casino and gave it an Above average Safety Index. It’s generally a good casino to play at, but there are some things worth noting. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

You can communicate with 1xBet through a live chat feature, for example. The live chat is available 24 hours a day, so you’ll always have an answer to whatever questions you might hold. It is true that you could also access the casino through the web browser on your phone or tablet. It also has the same features that you’d find on the traditional site.

The player disputed this, stating that the casino had already provided an RRN code but refused to provide transfer details. The casino insisted the transaction was received, while the player claimed the bank could not find the transaction. The player was asked to provide an official response from the bank, but failed to do so within the given timeframe, resulting in the complaint being rejected. The player from Austria, who had been a 1xbet member for 3 years, reported that his account was abruptly deleted after he had deposited 1.1 million dollars. The player, who had engaged in sports betting (E-Sports) and casino games, hadn’t received a satisfactory response from the casino’s support team.

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The minimum deposit amount for this promo is really low, much lower than most other online sportsbooks. If you’re using Euro, you only need to deposit €1, and if you’re playing in CAD, it’s $2, so it’s worth checking the amount for your currency. However, 1xbet offers a no-risk Bet package that gives customers a free bet when an already-placed bet is lost. Experts attribute this to the wide range of betting activities and options, lucrative bonuses, and fair odds.

The player from Argentina successfully deposited funds with 1xbet, but when they attempted to withdraw, they were requested to provide documentation. The player claims poor device quality is preventing them from providing satisfactory images, and one win bet requests alternate means of verification. We rejected the complaint because the player didn’t respond to our messages and questions. The player from Argentina was frustrated by the casino’s persistent request for a photograph of a virtual bank card during the then ongoing verification process. Despite having provided a multitude of requested information, repeated requests for an impossible photograph had pushed the player to consider filing a complaint. We had asked the player to forward all the relevant communication between him and the casino regarding the issue with his verification.

Betway Nigeria offers platforms for mobile betting of a highest quality and they are available 24/7 offering access to all of the services from the betting company’s portfolio. The welcome offer for new players at 1xBet is a 100% match up to €/$200, or your currency equivalent. This is one of the simplest bonuses we’ve seen, but in the best way possible.

Only accumulator bets are calculated towards the requirement and they have to be placed on at least 3 events at odds of 1.40 or higher. Register with BETWINNER and receive a 100% bonus to the maximum amount of 130 EUR. Before depositing into their account, customers must agree to receive sports betting bonus either on the ‘Account Settings’ page in the My Account section or directly on the ‘Deposit’ page. The bonus amount must be rolled over 5 times in accumulator bets.

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A player from Norway made multiple deposits to 1xBet that were deducted from his bank but were not credited to his account. Despite providing transaction IDs as proof, the casino refused to acknowledge them due to the lack of a timestamp, which the player’s bank did not provide. The Complaints Team advised the player to contact his payment provider for an investigation. Due to the player’s lack of response, the complaint was rejected.

We sought additional information from the player to help resolve the issue but received no response. Thus, we were unable to investigate further and had to reject the complaint. However, upon the player’s request, the complaint was reopened. In the end, the player was able to go through a video call verification and received his winnings. The player’s account was closed by the casino due to suspicions of identity, but the main issue was resolved successfully.

The 1xBet App allows bettors to enjoy the 1xBet casino with the latest gambling games from top providers during the offseason. You can spin the Wheel of Fortune and claim millions of prizes online. Browse through the casino platform to find your favourite slot game, roulette, blackjack and poker tables and win big. United Kingdom bettors will be introduced to a world of betting opportunities that are popular in Europe.

You can choose between the most popular bank card methods such as Visa, MasterCard and Maestro. There is also a spread of e-wallet services that players can use for fast deposits and withdrawals such as Skrill, Qiwi, Epay and many more. Newly registered members will be able to choose between two types of bonuses – Sports or Slots.

Bets on virtual sports, which often are presented as the future of sport betting at all, are highly advanced in the Russian bookmaker, 1xBet. The main reason that the 1xBet promo is worth claiming is because of its simplicity. Unlike a lot of sportsbook offers, the 1xBet promotions come with pretty simple wagering requirements of 5x the bonus amount on accumulator bets. Another main thing to be aware of when you’re claiming this bonus is that you need to wager it on accumulator bets with certain odds.

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The player from Bolivia had been trying to verify his account for a week but it remained in the processing queue. The player reported that the verification process had been ongoing since February 16th and all the documents had been accepted. Despite our team’s efforts to mediate and extend the complaint’s timer, the player did not respond to our messages, leading to the rejection of the complaint. A player from Bolivia has been waiting for account verification for 20 days to process a withdrawal. The required documents were provided, but despite contacting live support daily, the issue hasn’t been resolved. The player from Argentina, who has been betting regularly for several months is now unable to withdraw winnings from a recent bonus.

It has support for everyone from English and French to Russian and Turkish. You’ll find information on what streams are available when you search for bets. If you win anything and try to withdraw they will take you through a long verification process and then close your account and take away any money you won.

Despite providing all requested verification documents, the casino has not responded. The player in Nigeria is experiencing withdrawal issues on 1xbet after they changed the withdrawal options removing the Kuda bank. The casino keeps requesting for documents and delaying responses despite the player complying with all their demands.

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The casino asked him to send several documents in a physical form to a specific address in Mexico. After the documents were received, likely a communication between the complainant and the casino took place, which we do not have more details about. Later, based on the user’s acceptance of the casino’s solution (a refund of deposited funds) and request to close the case, we concluded the complaint was successfully resolved. The player from Myanmar is facing issues with 1xbet, which closed his account and hasn’t refunded his deposits yet, although he provided multiple documents to prove his identity. Despite complying with document requests, the account was closed without any given reason.

However, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had no choice but to reject this complaint. The player from Mexico had struggled with the account verification process, which had prevented him from withdrawing funds. The casino continued to reject the bank statement provided, even though it showed all the requested data. The player had initially created two accounts, which led to complications during the verification process. Despite having provided multiple bank statements and even a video of the process of obtaining the statement, the casino continued to request more detailed information.

You should double-check the odds of anything you’re thinking of adding to your betslip, just to make sure that it meets the requirements of 1.4. The 1xBet bonus is very easy to claim, and there are no surprising T&Cs that you wouldn’t find at any other online sportsbook. The most important thing to remember is that you can’t use this offer in conjunction with any other 1xBet promos. In addition to sports betting, 1xBet also offers slot games developed by more than 25 providers, live casino games, as well as other games and virtual sports betting.

The player complained that following a succession of refused verification documents, the casino blocked his account accusing him of violating the rules by having several accounts opened. However, they failed to provide proof and have not replied to this complaint. The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. The player from Morocco is experiencing difficulties withdrawing his winnings due to ongoing verification. After some time the situation was resolved and the player has received his payment.

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To register you will only be required to fill in the empty fields provided and click on the register tab. Should you experience any difficulty logging in, United Kingdom, there’s a comprehensive step-by-step guide on how to bypass website blocks. We’re always on the lookout for the top betting bonuses, and the 1xBet offer impressed us. When we signed up for our account, we were able to select the sports offer during the signup process, so when we made our first deposit, we were credited automatically. Bookies Bonuses is a comparison website for online bookmakers and betting offers. We rate and review the best betting sites across many countries, and provide up-to-date information on the best offers, promotions, and deals that bookies provide.

They asked the player to verify the documents first, but they wouldn’t agree to that and the case stayed unresolved. According to the casino, the player failed their verification process. It happened when he won a big amount, €21,000 and the verification started. In the end, the player turned for the help of a Ukrainian lawyer who would help him get this issue resolved. The player claims that all his withdrawal requests were rejected.

It runs well and doesn’t hang up when you’re in the middle of the action. One helpful thing to note about 1xBet is that it often asks for identity confirmation. You may be given your bonus well before you send details on your identity to the site.

This is all fairly standard stuff but it’s that choice of 1xBet payment methods that makes the operator really stand out in this section. Another great thing about 1xBet is the enormous game selection they offer. They offer betting options on pretty much any sport you can name, including football (which is the most popular), rugby, basketball, esports and even cockfighting.

However, his recent deposit of usd was withheld due to a sudden account block. The player had confirmed he did not use multiple accounts for bonus abuse, and had asked the casino to close any other accounts. The player did not respond to further queries from the Complaints Team, which made it difficult to investigate the issue further. As a result, we had to reject the complaint due to the player’s lack of response. After attempting to withdraw his winnings, his account was blocked and he was asked to provide identification documents and a psychiatric certificate.

For optimal convenience, UK players can download the 1xBet app on their smartphone for easy access. You have the option of directly downloading from the website using an Android or iOS operating system device. The 1xBet site is fully compatible with iPhone and iPad devices that use iOS as well as Samsung and many other smartphones and tablets that operate on Android systems. As an instant play casino, 1xBet can be loaded directly from the player’s browser, on both desktop and mobile devices. For easier access, one can simply download and install 1xBet mobile app, compatible with Android, iOS, and Windows operating systems.

There are also payment systems like ecoPayz and Payeer available along with cryptocurrencies such as Bitcoin, Litecoin and Dogecoin. There’s also a full sports betting section on the website that showcases bets on sporting events worldwide. The best part is that you can utilize a 1xBet promo code to maximise your experience here. The player’s account was closed and his winnings were confiscated due to an accusation of multiple account holdings. The casino then sent the player an email in which they promised to return his deposit. But in the complaint, they mentioned that the player had already withdrawn his deposit due to the fact that that the full amount of his withdrawal exceeded the full amount of his deposits.

1xBet doesn’t charge any withdrawal fees, and many withdrawals are also processed instantly. You can place a multibet, a chain bet, a conditional bet, or a straight ‘x out of y’ system bet. If you have a promo code you should write it in the designated field before you place a bet. Registering with 1xBet is easy to do in Nigeria with a 1xBet promo code Nigeria players can use. You can use the coupon code PROTIPSTER to get a 200% welcome bonus of up to NGN. You can use a 1xBet promo code by using the proper box on the registration menu.

There’s also a bingo hall that offers many games in different formats. You’ll find many variants of blackjack, roulette, and other traditional casino games here. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. Deposits usually take up to 7 business days to process (excluding weekends).

Every withdrawal attempt resulted in a ‘withdrawal request rejected’ message, citing a payment processing error. Despite trying other withdrawal methods such as Visa and Skrill, the problem persisted. The casino suggested the issue might be on the bank or payment system’s end, not theirs.

He wanted to get his €600 worth of deposit back and the security team asked him to provide documents for verification. He also provided his medical report via mail and was asked to wait for all this to process. Later on, the casino asked for more time and when six months passed since he filed the complaint, all of his documents at this point became invalid for verification. Towards the end of the discussion, the casino claimed that the player lost his deposit before he asked to be self-excluded.

The MELbet iOS mobile application has a great interface that’s easy to manoeuvre and make bets fast. The difference between the mobile app and the mobile site is that for the mobile app you will need to download an application of the bookie that’s compatible with your phone. All functions are the same, and you will have access to all information that you would have accessed from the desktop version.

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However, it rewards punters with a 10th deposit bonus and an 8-level loyalty incentive. That is why it offers some of the most lucrative bonuses in sports betting. It also gives gamblers nationwide access to 24-hour live wagers and high-quality video streams. There are other 1xBet customer support options, and there is a local telephone number.

You’ll have to use the 1xBet promo code PROTIPSTER to get a 100% bonus of up to €130. The deal is an improvement over the regular bonus of up to €100. The odds are you’ll find a game that fits your interests and your budget alike. 1xBet focuses on making casino gaming accessible to anyone who can legally enjoy a game. You can bet on virtual horse racing and other fun things throughout the day. 1xBet is an exciting casino site for how it supports players from all corners of the world.

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Despite providing all requested documents promptly, the player experienced repetitive delays and generic responses from the casino for over 6 days. The issue was resolved after the player submitted multiple documents. The company also offers its users a wide selection of online casino games, including slots, roulette, blackjack, and other popular gambling games. If you are tired of placing sports bets, you can always diversify your experience and try your luck in the 1xbet casino. The player requested a withdrawal and sent all the documents needed for verification. He had been waiting for over three weeks for it to process without any progress.

The player from Germany had initiated two withdrawals over two weeks ago totaling over 4,000 Euros and had been informed of ongoing delays. The payment should have been processed by 02.05, but despite the change in dates, no money had been received. Any requests for cancellation or alternatives had been met with refusal. The player had suspected the delay was a tactic by the online casino and had feared insolvency. We had attempted to investigate the matter and asked for additional information from the player.

Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).

An Indian player’s withdrawal and casino gameplay were blocked. Despite having provided the requested ID cards and other details to the casino’s security team, further requests were made for a mobile operator app screenshot containing personal data. The player was struggling to meet these requirements and sought assistance. The player admitted to having entered incorrect information during registration, specifically a shortened version of his name. This discrepancy led to the casino questioning the legitimacy of his account.

He said he had requested a withdrawal, it was accepted and he received vouchers to his email. He wanted to use the vouchers but got an ‘invalid vouchers’ error. The casino replied that the player has never provided the documents they had requested from him. Then the casino said that they didn’t have their own payment system suggesting this was a payment provider issue. All this case is very unclear, both parties failed to provide evidence at various stages of the investigation.

The player had disputed this claim, stating they had never made such a declaration and had requested the payout of their winnings amounting to 4152 Brazilian real. The casino had claimed the player had requested the account blockage citing gambling addiction, and the request had come directly from the player’s authorized account. The casino had also mentioned that the player’s balance at the time of account blockage did not amount to 4152 reals. The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account.